Cancellation Policy
At K&P Fashion, we aim to provide a smooth and hassle-free shopping experience. If you need to cancel an order, please review the policy below:
1. Order Cancellation Before Shipping
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You can cancel your order within 12–24 hours of placing it or before it is shipped, whichever comes first.
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To cancel, contact our customer support at [ info@kandp.me/8383812204 ] with your order ID.
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If the order has not been processed or dispatched, we will cancel it and initiate a refund (if prepaid).
2. Cancellation After Shipping
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Once the order is shipped, it cannot be cancelled.
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In such cases, the order will be marked as “Return to Origin (RTO)” and a refund will be issued after we receive the product back.
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Shipping charges (if any) may be deducted from the final refund.
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3. Prepaid Order Refunds
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Refunds for cancelled prepaid orders will be processed to the original payment method.
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Refunds usually take 5–7 business days after confirmation.
Shipping Policy
At K&P Fashion, we work hard to ensure your orders are delivered safely and on time. Please read our shipping policy for complete details.
1. Order Processing Time
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Orders are processed within 5–7 business days after payment confirmation.
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Orders placed on weekends or public holidays are processed on the next working day.
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During high-demand seasons (festivals, sales), processing may take an additional 1–2 days.
2. Shipping Time
Estimated delivery time after dispatch:
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Metro cities: 5–7 business days
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Non-metro cities: 6–7 business days
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Remote locations: 7–10 business days
3. Shipping Charges
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Free shipping on orders above ₹999.
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A shipping fee of ₹999 applies to orders below the minimum amount.
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Any additional handling or oversized item charges will be clearly mentioned at checkout.
4. Order Tracking
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Once your order is shipped, you will receive a tracking link via email/SMS.
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You can track your package anytime through the courier partner’s website.
5. Incorrect Address / Undeliverable Orders
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Please provide accurate shipping details.
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If an order is returned due to an incorrect address, unavailability of the customer, or refusal to accept delivery:
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The buyer may need to pay reshipping charges.
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Refunds (if applicable) will exclude original shipping charges.
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6. Delayed or Lost Shipments
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If your order is delayed beyond the expected timeframe, contact our support team.
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Lost shipments will be investigated, and replacements/refunds will be provided as per policy.
7. Contact Us
For any shipping-related assistance, reach out to us at:
Email: info@kandp.me
Phone: 8383812204
