K&P offers a returns scheme through respective sellers, who may provide exchange, replacement, or refund options as per their policies. The return policies may vary by product category, and not all items have the same return window or conditions.
Categories and Return Windows
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Lifestyle
- Products: Watches, T-shirts, Footwear, Sarees, Dresses, Kids’ wear (e.g., Capri, Tops), Men’s and Women’s Apparel (e.g., Jeans, Shirts, Ethnic Wear), Bags, Sunglasses, and Accessories.
- Return Window: 10 working days for Refund, Replacement, or Exchange.
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Toys, Stationery, and Musical Instruments
- Products: Remote-controlled toys, stuffed toys, notebooks, calculators, guitars, and microphones.
- Return Window: 7 working days for Replacement only.
- Conditions: Free replacement if the product is delivered in a defective or damaged condition, or if it differs from the ordered item. Original packaging, accessories, user manual, and warranty cards must be included.
Additional Information
- This policy is applicable only if the product was purchased under it; otherwise, the policy at the time of purchase applies.
- Customers may seek only a one-time replacement per item under this policy.
Exceptions
- Claims such as product undelivered, missing product/accessories, or wrong item delivered are covered under the policy after validation.
Returns Pick-Up and Processing
- Pick-Up Address: Returns can be picked up from a different address if pick-up services are available there.
- Product Inspection: During pick-up, items will be checked to ensure they meet return requirements. The field executive will refuse the return if these conditions are not met.
- Refund Processing: Refunds are processed after the seller receives the returned product. If an accessory is missing or defective, the seller may either replace the accessory or issue a refund equivalent to its price.
- Video Evidence: Customers are advised to record a 360-degree unedited video of the product during parcel opening to validate claims of missing, damaged, or defective items.
