Cancellation Policy
At K&P Fashion, we aim to provide a smooth and hassle-free shopping experience. If you need to cancel an order, please review the policy below:
1. Order Cancellation Before Shipping
You can cancel your order within 12–24 hours of placing it or before it is shipped, whichever comes first.
To cancel, contact our customer support at [ info@kandp.me/8383812204 ] with your order ID.
If the order has not been processed or dispatched, we will cancel it and initiate a refund (if prepaid).
2. Cancellation After Shipping
Once the order is shipped, it cannot be cancelled.
In such cases, the order will be marked as “Return to Origin (RTO)” and a refund will be issued after we receive the product back.
Shipping charges (if any) may be deducted from the final refund.
3. Prepaid Order Refunds
Refunds for cancelled prepaid orders will be processed to the original payment method.
Refunds usually take 5–7 business days after confirmation.
Shipping Policy
At K&P Fashion, we work hard to ensure your orders are delivered safely and on time. Please read our shipping policy for complete details.
1. Order Processing Time
Orders are processed within 5–7 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
During high-demand seasons (festivals, sales), processing may take an additional 1–2 days.
2. Shipping Time
Estimated delivery time after dispatch:
Metro cities: 5–7 business days
Non-metro cities: 6–7 business days
Remote locations: 7–10 business days
3. Shipping Charges
Free shipping on orders above ₹999.
A shipping fee of ₹999 applies to orders below the minimum amount.
Any additional handling or oversized item charges will be clearly mentioned at checkout.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS.
You can track your package anytime through the courier partner’s website.
5. Incorrect Address / Undeliverable Orders
Please provide accurate shipping details.
If an order is returned due to an incorrect address, unavailability of the customer, or refusal to accept delivery:
The buyer may need to pay reshipping charges.
Refunds (if applicable) will exclude original shipping charges.
6. Delayed or Lost Shipments
If your order is delayed beyond the expected timeframe, contact our support team.
Lost shipments will be investigated, and replacements/refunds will be provided as per policy.
7. Contact Us
For any shipping-related assistance, reach out to us at:
Email: info@kandp.me
Phone: 8383812204
