At K&P, we are committed to ensuring customer satisfaction. Our Refund Policy outlines the conditions under which customers can request a refund and the procedures we follow to process them.
1. Eligibility for Refunds
Refunds are available in the following cases:
- Damaged or Defective Products: If the item arrives damaged or is found to be defective upon delivery.
- Incorrect Product Delivered: If the product delivered does not match the item ordered.
- Non-Delivery: If the product was not delivered within the specified timeframe.
2. Refund Process
To initiate a refund, customers must:
- Submit a request within 7 days of receiving the product.
- Provide proof of purchase and, if applicable, a 360-degree unedited video of the unboxing to validate any issues with the item.
3. Conditions for Refund Approval
The returned product must:
- Be in its original condition, including all accessories, user manuals, and packaging.
- Pass an inspection during pickup to verify the reported issue.
If these conditions are not met, the refund request may be denied.
4. Refund Method
Approved refunds will be processed back to the original payment method. The processing time may vary based on the payment provider, typically taking between 5 to 10 business days.
5. Exceptions
Certain items may not be eligible for refunds, such as:
- Customized products.
- Items marked as non-refundable or final sale on the product page.
- Products returned after the specified timeframe without valid proof of an issue.
6. Refund for Canceled Orders
If an order is canceled by K&P due to unforeseen circumstances, a full refund will be issued for any prepaid amounts.
If you have any questions regarding our Refund Policy, please reach out to our customer support team at info@kandp.com. We’re here to assist you with any concerns.
